Returns & Refunds Policy

At Avimee Herbal, we strive to ensure your satisfaction with our natural hair and skincare solutions; however, due to the personal nature of our products, we only accept returns for items that arrive damaged or incorrect. Please initiate your request within 48 hours of delivery to qualify for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer care team at [email protected] with your order ID and clear photos of the damaged or incorrect product.

• 2.
  Verification Process

  Our quality control team will review your claim within 24-48 hours to verify the issue against our shipment records.

• 3.
  Pickup Arrangement

  Once approved, we will schedule a reverse pickup from your delivery address at no additional cost to you.

• 4.
  Refund or Replacement

  After the item reaches our warehouse, we will immediately dispatch a fresh replacement or process a full refund to your original payment method.